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Frequently Asked Questions

Virgin human hair is unprocessed hair sourced and harvested from a human donor. In this process, a donor gets their hair cut or shaved to later be used for hair bundles, lace products and more.

Because there are many types of hair extensions, the longevity mainly depends on the hair grade, hair quality and how it is processed by the supplier. Lower grade hair could last a few months to almost a year, while mid-grade hair can last about a year. The best and highest quality virgin hair, which WE sell, can last about 2 or more years and it's usually unprocessed hair and raw hair.

Tradionally, you'd need to know your circumference (or measurement around your head) for the best results. If you are 20-21 inches, this is "small" and most of the time, 2 bundles will do. 21-22 inches is "medium" and 2-3 bundles are best. If you are 22-23 inches, 2-4 bundles are suggested. Remember to factor in the lengths of the bundles as there's more weft in the shorter lengths and less weft in the longer lengths. This is also relevant for wig sizing as well.

Gently wash in lukewarm water with a sulfate-free shampoo and conditioner. Gently brush with a wide-tooth or paddle brush. Air dry if possible. When styling, use light styling products. Store unused hair in room with cool tempurature using a satin bag.

Shipping for U.S. orders are usually within 3-5 days after processing excluding busy seasons and holidays. If you have a custom order, it could 5-7 days. Yes, we ship internationally! International orders are around 5-7 days as well.

We accept returns within 7 days of your orders delivery date or pickup date. The hair must be in it's original state and un-altered. Exchanges only, no refunds at this time.

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