Frequently Asked Questions
What is your return policy?
Exchanges are only allowed if there is an issue with the hair that we find unacceptable BEFORE it is altered in any way. The hair in question has to be returned to us within 14 days of receiving it before any action is taken.
Do you ship internationally?
What is "12A" and raw hair?
The highest quality hair on the market.
Our Raw hair does not go through a steam process and is from one donor.
Our Raw steamed hair goes through a non-chemical steam process
and is from one donor.
Our 12A grade hair also goes through a non-chemical steam process, but is from no more than 2 donors.
This allows for us to have the BEST quality 100% virgin human hair in the market including the best consistency and selection, fullness from top to bottom and longevity.
How long is shipping?
5-7 business days for retail and wholesale online orders, but it could be sooner.
International orders vary, but are average up to 14 days.
*Due to Covid-19 and worker shortages, shipping may take up to 3-5 days longer. Thank you in advance for your patience!*
Do you offer wholesale or supplier info?
Yes, but for a limited time. Please see the "supplier info" tab and send an email to firstname.lastname@example.org for more details.
Where are you located?
3455 Peachtree Rd NE, Atlanta, GA 30326